Oracle Service Cloud - CRM


Silver Freight Logistics SRL is an international cargo transportation agency specialized in developing the best scheme of air and sea rates, minimizing the operational expenses of international logistics.

Silver Freight Logistics chose the Oracle Service Cloud platform to modernize its business management process by adopting this solution that will allow a 360° view of its customers, incorporating the latest technology in Customer Experience.

This Oracle Customer Experience platform helps organizations to create unified, connected, personalized, efficient, and satisfying experiences for their customers while achieving their business objectives.

 

The Absis Consulting team will be in charge of implementing the Oracle Service Cloud Platform module, which will allow Silver Freight:

- Consolidate all customer information, contacts, opportunities and quotes into a single database. Have a 360° view of your customers.

- Reduce internal query and claim management times.

- Detailed traceability of the interaction between the company and its customers.

- Automation of the processes of commercial management and attention of clients.

- Multi-channel business management.

 

Oracle Service Cloud Social Experience: Oracle RightNow Web Experience is a group of cloud-based applications to interact with customers through web channels like chat, email, customer portals and guided assistance.

This platform uses the current knowledge in your organization and experts experience, to encourage customers to solve their problems online, with or without assistance agent.

Oracle Service Cloud Social Experience: Oracle RightNow Social Experience enables brands to harness consumer influence and passion in service of the brand. From social media monitoring to branded online communities to a full-service Facebook experience, it is designed to extend experience to the places where consumers are learning, sharing, and buying across the social web.

Oracle Service Cloud Contact Center: Oracle RightNow Contact Center allows you to unify customer data in a synchronized way with other interaction channels. In this way your agents will have the necessary tools to offer a better service.

Oracle Service Cloud Engage: Oracle RightNow Engage enhances the customer experience by leveraging a business toolset that delivers proactive, highly personalized communications, while providing businesses with real-time actionable insights into building loyalty and driving revenue.

Oracle RightNow Service Experience Platform: Oracle RightNow Service Experience Platform is a cloud delivery platform that provides the reliability, security, and scalability necessary for your business. The available-anytime architecture provides a consistent track record of high availability and great customer experiences across all channels of interaction.